CUSTOMER SERVICE

What currency are the prices in? 
Final currency is billed in CAD.

Shipping Policy

Can I change my shipping address?
If you entered an incorrect shipping address, please email us below immediately so we can make changes to your order before it departs from our warehouse.

Estimated shipping delivery times:

• Canada: 3-5 business days
• USA: 5-10 business days
• International: 10-20 business days

Your order will be sent out on average within 3 days of ordering.

International shipping:

Please note, our International Shipping price is a base rate and may be subject to a higher rate based on location. You will be notified if this is the case. International shipments may incur duties and taxes beyond our control and are the responsibility of the customer. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

Return Policy:

Can I cancel my order?
Once an order is placed, we are able to cancel the order until the shipping label has been created.

Can I make an exchange or return my order? 
Unfortunately, we cannot accept returns, or exchanges and all items are final sale.

What happens if I received a defective item?
Although rare, if you receive a defective item please fill out the form below to reach our customer team. They will let you know the next steps for a replacement.